Respect the Seller’s Showing Instructions

(true story …)

via email:

Good Morning, Buyer’s Broker,

I had a disconcerting text conversation with one of your agents this morning.

That buyer’s agent, who identified herself by her first name and brokerage only, texted me about setting up an appointment to show one of my listings. I texted back, “Please call the showing service to set that up xxx-xxx-xxxx. Thank you!”. These are the MLS showing instructions.

She asked if the home was vacant and I responded, “Yes, but do not show without an appt through the showing service”.

To which she texted (verbatim):

“I don’t have time and don’t liked be called for feedback if you don’t want me to show it I will take off list”

I responded as follows:

“Wow – I’ll set that up for you. Showing instructions are to be respected. Please tell me your last name?”

To which I have not received a response.

My clients, all of them, require to be notified when someone is inside their home – occupied or vacant. Just because a home is vacant, does not mean that it is abandoned. My clients do not want to interfere with showings. In this particular case, the owner is planning on doing some post-tenant move out work and would not want to be there while an agent was showing the home to a bonafide buyer. Because this is the courteous thing to do.

I know that I will not get an apology from the buyer’s agent to share with my client. And that’s not what I’m looking for. I just know that this is not your brokerage philosophy.


Kim Novak, Principal Broker & Owner
Novak Advantage Real Estate
Certified Military Relocation Professional
Certified Buffini Peak Producers® Mentor
2012 Salt Lake Board of Realtors Hall of Fame
RE/MAX Hall of Fame & Lifetime Achievement Award

3636 N 2900 E, Layton, UT 84040
(801) 726-1443 l

At Home with Diversity®, Green, Proud to Have Served

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